DAT Customer Report Card

Sales Support

Understanding of the business
Does your contact at DAT have an understanding of your business and product needs?
5   4   3   2   1   NA
Additional Comments

Contact Effectiveness
Has your contact at DAT been effective in assisting you and your business?
5   4   3   2   1   NA
Additional Comments

Capabilities
Did your contact thoroughly explain DAT's capabilities?
5   4   3   2   1   NA
Additional Comments

Technology

Product Solutions
Does DAT do a good job offering solutions with its current production capabilities?
5   4   3   2   1   NA
Additional Comments

Innovative
Have DAT's services provided you better solutions for your needs?
5   4   3   2   1   NA
Additional Comments

Improvement
Has DAT offered suggestions for manufacturing process/cost improvements?
5   4   3   2   1   NA
Additional Comments

Understanding of trends
DAT would like to remain the leader in contract manufacturing. In your opinion, does DAT have an understanding of trends in manufacturing?
5   4   3   2   1   NA
Additional Comments

Price

Competitiveness
Do you feel DAT's services are competitively priced?
5   4   3   2   1   NA
Additional Comments

Estimates
Have DAT's estimates and quotations been complete and accurate?
5   4   3   2   1   NA
Additional Comments

Stability
Has DAT been effective at giving consistent and stable pricing?
5   4   3   2   1   NA
Additional Comments

Relationship

Sharing Plans
Do you feel comfortable with sharing your plans with DAT in order to aid your business?
5   4   3   2   1   NA
Additional Comments

Customer Driven
Do you feel DAT listens to your needs?
5   4   3   2   1   NA
Additional Comments

Honesty/Integrity
Has DAT shown integrity during your relationship?
5   4   3   2   1   NA
Additional Comments

Quality

On Arrival
How has the quality of the products from DAT been when taken out of the box?
5   4   3   2   1   NA
Additional Comments

Reliability
How has the quality of the products from DAT been over time? (mean time before failure)
5   4   3   2   1   NA
Additional Comments

Continuous Improvement
What is your perception of DAT regarding continuously improving services?
5   4   3   2   1   NA
Additional Comments

Responsiveness

Early Warnings
Has DAT given you sufficient notice of any problems with your order?
5   4   3   2   1   NA
Additional Comments

Resolution Time
Has DAT been doing a good job resolving your problems in a timely manner?
5   4   3   2   1   NA
Additional Comments

Product Documentation

Availability
Has documentation from DAT been readily available?
5   4   3   2   1   NA
Additional Comments

Completeness
Is the documentation provided from DAT complete and easily understood?
5   4   3   2   1   NA
Additional Comments

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