Understanding your business Does your contact at DAT have an understanding of your business and product needs? 5 4 3 2 1 NA Additional Comments
Contact Effectiveness Has your contact at DAT been effective in assisting you and your business? 5 4 3 2 1 NA Additional Comments
Capabilities Did your contact thoroughly explain DAT's capabilities? 5 4 3 2 1 NA Additional Comments
Product Solutions Does DAT do a good job offering solutions with its current production capabilities? 5 4 3 2 1 NA Additional Comments
Innovative Have DAT's services provided you better solutions for your needs? 5 4 3 2 1 NA Additional Comments
Improvement Has DAT offered suggestions for manufacturing process/cost improvements? 5 4 3 2 1 NA Additional Comments
Understanding of trends In your opinion, does DAT have an understanding of trends in manufacturing? 5 4 3 2 1 NA Additional Comments
Competitiveness Do you feel DAT's services are competitively priced? 5 4 3 2 1 NA Additional Comments
Estimates Have DAT's estimates and quotations been complete and accurate? 5 4 3 2 1 NA Additional Comments
Stability Has DAT been effective at giving consistent and stable pricing? 5 4 3 2 1 NA Additional Comments
Sharing Plans Do you feel comfortable with sharing your plans with DAT in order to aid your business? 5 4 3 2 1 NA Additional Comments
Customer Driven Do you feel DAT listens to your needs? 5 4 3 2 1 NA Additional Comments
Honesty/Integrity Has DAT shown integrity during your relationship? 5 4 3 2 1 NA Additional Comments
On Arrival How has the quality of the products from DAT been when taken out of the box? 5 4 3 2 1 NA Additional Comments
Reliability How has the quality of the products from DAT been over time? 5 4 3 2 1 NA Additional Comments
Continuous Improvement What is your perception of DAT regarding continuously improving services? 5 4 3 2 1 NA Additional Comments
Early Warnings Has DAT given you sufficient notice of any problems with your order? 5 4 3 2 1 NA Additional Comments
Resolution Time Has DAT been doing a good job resolving your problems in a timely manner? 5 4 3 2 1 NA Additional Comments
Availability Has documentation from DAT been readily available? 5 4 3 2 1 NA Additional Comments
Completeness Is the documentation provided from DAT complete and easily understood? 5 4 3 2 1 NA Additional Comments
Additional Comments and Suggestions: (Optional) If you would like DAT to contact you regarding your responses to this survey, please fill out the information below.
